Returns & Exchanges

At Flowers for Dreams, we strive for perfection in every petal; however, if your arrangement or home decor arrives damaged or fails to meet our freshness guarantee, we are committed to making it right within 48 hours of delivery.

Return Process

• 1.
  Capture a Photo

  Take a clear photograph of the flowers or home goods as they arrived to help our design team assess the quality issue.

• 2.
  Contact Support

  Email our customer experience team within 48 hours of receipt with your order number and the attached photos of your items.

• 3.
  Review Process

  Our floral experts will review your request immediately to determine if a replacement, store credit, or full refund is the best solution for your situation.

• 4.
  Resolution Delivery

  Once approved, we will dispatch a fresh replacement bouquet to your doorstep or process your refund to the original payment method within 3-5 business days.